Privacy Policy 🔒

1. Introduction

SantaGram ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website and services at santagram.app.

2. Information We Collect

We collect information you provide directly to us, including:

• Email address (for video delivery and order confirmation)
• Child's first name, age, and gender (for video personalization)
• Personalization details (achievements, interests, special messages)
• Payment information (processed securely by Stripe)

3. How We Use Your Information

We use the information we collect to:

• Create and deliver your personalized Santa video
• Process your payment
• Send you order confirmations and video delivery emails
• Respond to your customer service requests
• Improve our services and user experience

4. Information Sharing

We do not sell, trade, or rent your personal information to third parties. We may share information with:

• Payment Processors: Stripe processes payments securely
• Video Generation: HeyGen for creating personalized videos
• Legal Requirements: When required by law or to protect our rights

5. Data Security

We implement appropriate security measures to protect your personal information. All payment information is encrypted and processed through Stripe's secure payment infrastructure. We do not store your credit card details.

6. Data Retention

We retain your personal information for as long as necessary to provide our services and fulfill the purposes outlined in this policy. Video files and personalization data are automatically deleted 30 days after creation.

7. Children's Privacy

Our service involves creating videos for children, but all purchases and account interactions are conducted by parents or guardians. We do not knowingly collect personal information directly from children under 13.

8. Your Rights

You have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your information
• Opt out of marketing communications

To exercise these rights, please contact us at support@santagram.app.

9. Cookies

We use essential cookies to ensure our website functions properly. We do not use tracking or advertising cookies.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the "Last updated" date.

11. Contact Us

If you have any questions about this Privacy Policy, please contact us at: support@santagram.app